To help users better understand the performance and operation of DuoPlus, this issue specifically organizes some frequently asked questions and provides detailed answers, making the operation of the cloud phone clearer and smoother for users.

• Cloud Phone Performance

1. What is a cloud phone? What can a cloud phone be used for?

DuoPlus Cloud Phone is a real ARM phone that runs and stores data in the cloud. Each cloud phone has independent parameter information and uses proxy IP configuration to simulate real mobile devices in different regions. It can operate various social media platforms like TikTok, WhatsApp, etc., within the cloud phone.

2. Which apps are supported by DuoPlus Cloud Phone?

Supports and runs most overseas apps smoothly.

① Users can directly download apps like TikTok, Facebook, etc., from the cloud phone backend and support bulk pre-installation.

② Users can also download apps from the Google Play Store, upload the app package to the cloud phone for installation and operation.

3. What is the configuration of the cloud phone?

The cloud phone is configured with an 8-core CPU, 4G RAM, and 32G storage.The system can choose Android 10/11/12/15, which can meet the requirements for running apps.

4. How is the risk control capability of DuoPlus?

After multiple version updates and adjustments, the risk control capability of DuoPlus Cloud Phone has been comprehensively upgraded, effectively reducing overseas app risk control detection.

5. Can the cloud phone send and receive text messages and make calls? Can it bind to my own phone number?

The SIM card generated by the cloud phone is a virtual card, which cannot be used to send or receive text messages and make calls. Additionally, the cloud phone does not support eSIM and cannot bind to your own phone number for sending or receiving text messages and making calls.

6. What practical functions does DuoPlus Cloud Phone have? What value can it bring?

• Bulk App Management: DuoPlus Cloud Phone allows convenient bulk installation, uninstallation, opening, and restarting of apps, making it easy for users to manage operations.
• App Pre-installation: After pre-installing apps, all newly purchased cloud phones in the team will automatically install the app upon first boot or after one-click new phone setup, without needing to log in to the app store to download.
• Android Version Switching: Provide multiple Android versions and support switching, allowing users to apply according to their needs conveniently.
• Live Streaming: DuoPlus supports real-person live streaming and uninterrupted 24-hour live streaming, with more stable multi-streaming lines, convenient for live streaming with goods.
• One-click ROOT: The cloud phone supports one-click ROOT, unlocking more permissions for users to perform more operations.
• Team Sharing: DuoPlus Cloud Phone supports convenient team management. After inviting users to join your team, team members can use your cloud phone; you can also directly share the cloud phone with any user, who can operate the shared cloud phone after obtaining the sharing link and password without needing a DuoPlus account.

 

• Cloud Phone Proxy

1. Does the cloud phone have a network? Why configure a proxy?

The cloud phone itself is a virtual device without a network, requiring proxy configuration for use. The reasons for configuring a proxy are as follows:

• Provide Network: The proxy is equivalent to the “bandwidth” for the cloud phone to access the internet. Only after completing the proxy setup can the cloud phone connect to the network; otherwise, it will show “Proxy not configured.”
• Maintain Anonymity: The proxy is crucial for protecting user anonymity when accessing apps, helping to achieve better privacy protection and avoiding exposure of the real IP address.
• Simulate Real Phone: DuoPlus Cloud Phone can automatically simulate SIM card, mobile base station, GPS, and other information based on the geographical location information of the configured proxy IP.

2. Where to buy proxy IP for the cloud phone?

You can purchase from third-party proxy platforms or refer to our integrated proxy resources. It is recommended to contact proxy customer service and explain your needs and usage scenarios, and they will introduce and recommend suitable solutions for you.

Third-party IP Proxy Service Providers

(https://help.duoplus.net/docs/Recommended-Proxy-Service-Providers-wua6)

3. Why does the proxy check fail?

It may be due to incorrect proxy information, unsupported region configuration, local domain network type proxy configuration, or the need to set a whitelist for the proxy IP. For details, you can refer to this explanation: Reasons for Proxy Check Failure

(https://help.duoplus.net/docs/Proxy-Detection-Failing)

 

• Cloud Phone Usage

1. How is the cost of the cloud phone calculated? What is computing power? The difference between fixed computing power and temporary computing power.

① The cost of DuoPlus Cloud Phone mainly includes the device cost and the computing power cost for booting. The cloud phone device can be subscribed to for short/long-term.

② Computing power is the CPU and memory resources consumed when booting the cloud phone. Computing power is occupied each time the cloud phone is turned on and recovered when turned off. You need to use either 【Temporary Computing Power】 or 【Fixed Computing Power】 to boot the cloud phone each time.

• Temporary computing power is rented temporarily and will be charged based on your boot time. The cost will be deducted from your account balance when booting, and no charge will be made when not booting.
• Fixed computing power is rented long-term, equivalent to the number of simultaneous openings, using purchased fixed computing power to boot without additional booting costs. Multiple cloud phones can use the same fixed computing power to save your costs.

Tips: You can log in to the official website to understand the cost details and purchase as needed.

2. Can the cloud phone only be used on a computer?

DuoPlus supports login and use on PC, tablet, and mobile phone, and it can also download the client, achieving cross-platform compatibility.

3. Will each cloud phone be linked?

Each cloud phone is an independent environment and will not link the information used on the phone. It also supports unlimited generation of multiple devices, making it very suitable for multi-account management.

4. What batch operations does DuoPlus support?

Supports batch downloading, pre-installing apps, batch uploading files, batch controlling cloud phones, batch automation account nurturing, etc.

5. Is there traffic for posting videos and operating on TikTok?

TK push flow and user behavior, IP quality, and video content are related. As long as the proxy IP is fine and you patiently nurture the account, you can push flow normally.

 

6. What does “Connection has been disconnected, please reconnect or contact customer service [2004: Error Message]” mean?

This prompt is mainly due to network reasons. You can try switching lines. If the local network is a mainland China network, the default line connection cannot be used directly. You can refer to this explanation: Reasons for Connection Disconnection

(https://help.duoplus.net/docs/Route-selection)

7. Why does the cloud phone feel laggy?

① Operation lag: The smoothness of cloud phone operation depends on the stability of your local network connection to our server.

② Webpage/app loading lag: The loading speed of webpages/apps within the cloud phone is related to the quality of the proxy IP network.

Enter the link https://share.duoplus.cn/articleen to register and receive a one-month cloud mobile service, with a bonus of $2 credited directly to your account balance for immediate use!

Telegram：https://t.me/DuoPlus6